HomeCareersVacanciesSales Support Officer

Sales Support Officer

Location

Weesp

Department

Customer Services

Hours per week

32 - 40

Salary

€2700 - €3500 gross per month

For the Customer Service department in Weesp, Royal Smit & Zoon is currently looking for a Sales Support Officer. As a Sales Support officer, you will be part of the Customer Service department which consists of 12 employees and a Manager Customer Service.

What you will be doing?

  • Ensures optimal sales support for assigned sales managers and/or clients in such a way that order can be processed in a timely manner;
  • Maintaining and promoting customer satisfaction, by ensuring accurate and timely progress of contract agreements, orders, invoices, payments, deliveries and other queries;
  • Performing commercial support such as delivering a correct CRM administration, preparing sales meetings, handling the customer contracts, etc.
  • Sending promotional items such as samples to clients;
  • Investigating and registering client complaints and effectively handling these as well as taking care of both internal and external communication;
  • Translating the clients commercial needs into concrete order process;
  • Ensure all customer contact (verbal and written) is handled in a timely, professional and satisfactory manner;
  • Liase with various internal departments to ensure and improve customer satisfaction in a professional manner.

 

What we ask of you?

  • An advanced vocational education combined with 3-5 years of experience in sales support or a Bachelor education and starting your career in sales support;
  • You have a customer mindset and are aware of any cultural differences and you are able to adapt accordingly;
  • Multilingual skillset: English and German (both verbal and written);
  • Knowledge from and experienced with IT systems such as CRM, Excel, ERP, etc.;
  • You have a proactive attitude and bold personality able to perform under pressure.

 

What we offer you?

A 7th generation family-owned business
Family values, beliefs and ambitions represent the driving forces behind a culture of sustainability. The drivers of this family business are a long-term commitment, a minimum of hierarchy and the speed of implementation. Royal Smit & Zoon is flexibly seizing the opportunities of the changes taking place worldwide, meanwhile creating strong and sustainable value for their employees, stakeholders and for society.

You can contribute in creating a socially and environmentally more sustainable leather value chain.  The head office is located in Weesp (municipality of Amsterdam), which is easily accessible by public transport. Royal Smit & Zoon offers a professional working environment in which ambitions to grow and attention for colleagues are central. A thirteenth month, profit sharing, hybrid home working policy and discount on sports facilities are part of your job offer.

 

About Royal Smit & Zoon:

Acknowledged as one of the world’s leading suppliers of chemicals for tanning, wet-end and finishing phases, Royal Smit & Zoon produces sustainable chemical solutions for the leather industry and has, since the start in 1821, grown into a worldwide renowned player. This family owned business provides the leather sector with an ample range of products, all complying with the international regulations and specifications, to be effectively used in different end sectors such as footwear, leather goods, apparel, automotive, and furnishing. The company is fully committed to the promotion and improvement of the whole leather value chain in order to make it better, entirely sustainable, safe, and eco-friendly.

In 2021 King Willem-Alexander of the Netherlands granted Smit & Zoon the Royal predicate for our efforts of seven generations of entrepreneurship, innovation and focus on sustainability in the leather value chain.

Royal Smit & Zoon is active in more than 70 countries around the world. In addition to our headquarters in Weesp, we have offices and factories in Amersfoort (the Netherlands), Germany, Italy, India and China. In the Netherlands we have about 150 colleagues, worldwide we work with almost 400 employees.

Our mission is to create a socially and environmentally sustainable leather value chain, together. In other words, to create value for customers and society through product and process innovations, and to make people more aware and familiar with sustainable solutions throughout the leather value chain. With this mission we help society as a whole, by offering leather not only as a sustainable basis for all kinds of beautiful products, but also by taking care of our planet and next generations to come.

 

More information:
For more information about this position or the Royal Smit & Zoon organization, please contact Mark Letter (Corporate Recruiter) at [email protected].

Introduction of candidates by Recruitment agencies is not appreciated nor wanted.

Customer Service is like the epic centre of the company; this is where a very diverse group of very driven colleagues make sure shipments (air / train / truck / vessel) make their way to our customers world-wide. At CS there is never a dull moment

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Our story

Our mission

Creating a socially and environmentally sustainable leather value chain

Our mission is to create value for customers, shareholders, employees, and society by developing product and process innovations and raising awareness of the need for sustainable solutions in the entire leather value chain. With this mission we help society as a whole, by not only offering leather as a sustainable source for all kinds of products but also by taking care of our planet and of the next generations of people that will be living here.

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